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- Get the 1Password troubleshooting utility. The download is a .zip file. If it’s not automatically uncompressed, double-click it to uncompress it.
- Double-click the 1PasswordTroubleshooting app.
- Click Open when asked if you’re sure you want to open it.
- Click Create Report. It may take a moment.
- Click Show Report in Finder.
- Attach the 1PasswordDiagnostics .zip file to your reply to 1Password Support.
If you’re not already in contact with 1Password Support, attach your diagnostics to an email to support@1password.com, write a description of the problem, then send it.
Before you can send a diagnostics report, set up an email account in the Mail app on your iOS device. Then follow these steps:
On your iOS device, tap here to create a diagnostics report, then tap Open.
If you can’t tap that link on your iOS device, open and unlock 1Password, then tap Settings > Advanced > Diagnostics > Send Diagnostics.
Write a description of the problem, then tap .
- Open and unlock 1Password.
If you can’t unlock 1Password, you can still create the report. Some information won’t be included.
- Create the report.
- 1Password 7: Select Help > Generate Diagnostics Report.
- 1Password 4: Select Help > Diagnostics Report > Export to File.
- Save the file to your desktop.
- Attach the file to your reply to 1Password Support.
If you’re not already in contact with 1Password Support, attach your diagnostics to an email to support@1password.com, write a description of the problem, then send it.
Before you can send a diagnostics report, you’ll need to set up an email account on your Android device. Then follow these steps:
- Open and unlock 1Password.
- Tap Settings > Advanced > “Email diagnostics”.
- Tap “Send mail”.
- Write a description of the problem, then send the message.
1Password mini gives you instant access to everything you have saved in 1Password. To open 1Password mini, click the 1Password icon in the notification area of the taskbar. Or use the Ctrl + Alt + backslash () keyboard shortcut. Learn more keyboard shortcuts.
Find and view items
To search in 1Password mini, start typing. To clear the search, click .
To view an item’s details, right-click it and choose View in 1Password.
To edit an item, right-click it and choose Edit in 1Password.
To see only certain items, click Favorites, Logins, Credit Cards, Identities, or Passwords. To see all your items, click All Items.
To change vaults, click All Vaults and choose a vault from the list. If you have a different vault selected, you’ll see its icon instead of All Vaults.
Fill details in apps
To fill a username or password in an app:
- Open an app.
- Open 1Password mini and right-click a Login item.
- Drag the “username” or “password” menu item to the relevant field in the app.
Lock 1Password
When you’re done using 1Password, you can lock it. Open 1Password mini, click Settings, and choose Lock. To unlock 1Password again, open 1Password mini and enter your Master Password.
Get help
If you don’t see the suggested item you’re looking for, switch to the vault that contains the item.
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