Recover using Touch ID or Apple Watch
If 1Password is locked, you’ll see a message that “1Password is trying to unlock.”
Master Password avoids all the pitfalls: a cryptographic algorithm calculates your site's password for you, only when you need it. When you're done, it erases the password from the device, so it can't be stolen. Master Password's unique approach makes you safer from loss, theft, problems with backups, sync, confiscation, snooping, and more. For your privacy and security, no one at 1Password can access your Master Password or recover your account. That’s why your Master Password should be one you won’t ever forget. Use a Master Password that you can remember: Use spaces or hyphens between words. The password you use to unlock 1Password is called your Master Password. When you unlock 1Password, all your vaults are unlocked whether they are standalone vaults or vaults in 1Password accounts. If you know your Master Password, you can change it at any time. If you forgot your Master Password, try to recover it.
To approve and unlock 1Password, place your finger on the Touch ID sensor on your Mac or double-click the side button on your Apple Watch.
If you don’t see the prompt, click the Touch ID button or Apple Watch button on the lock screen.
Important
Your ability to unlock the app with Touch ID or Apple Watch will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.
Recover using Touch ID or Face ID
If you use 1Password on an iOS device with Touch ID or Face ID, try to unlock the app using it.
If you aren’t prompted to use Touch ID or Face ID when you open 1Password, tap the button below the Master Password field.
Important
Your ability to unlock the app with Touch ID or Face ID will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.
Recover using Windows Hello
If 1Password is locked, try to unlock the app using Windows Hello.
If you aren’t prompted to use it when you open 1Password, click the Windows Hello button below the Master Password field or press Enter when the Master Password field is blank.
If you’re prompted to unlock with Windows Hello, but your fingerprint or face isn’t recognized, click “More choices” and unlock the app with your device PIN.
Important
1password Master Password
Your ability to unlock the app with Windows Hello will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.
Recover using Biometric Unlock
If you use 1Password on an Android device with Biometric Unlock, try to unlock the app by placing your finger on the fingerprint sensor, or let your device scan your face or eyes, until 1Password unlocks.
If you aren’t prompted to use Biometric Unlock when you open 1Password, tap the fingerprint button below the Master Password field or enter your PIN code, if you set one up.
1password Master Password
Important
Your ability to unlock the app with Biometric Unlock will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.